The Federal Highway Administration (FHWA) regulations
protect consumers on interstate moves and define the
rights and responsibilities of consumers and household
goods carriers (movers).
The mover gives you this pamphlet to provide information
about your rights and responsibilities as a shipper of
household goods. You should talk to your mover if you
have further questions. The mover will also furnish you
with a pamphlet describing its procedures for handling
your questions and complaints. The pamphlet will include
a number you can call to obtain additional information
about your move.
